Find answers to your most frequently asked questions!
Trail or Organization Related
The points of interest displayed on the map are managed at the club/district level. As such, you can contact your local club/district via the email address available on their website to suggest improvements or to fill in missing information.
We work with organizations on an individual basis to provide you with up-to-date maps with all the information you need to enjoy the trails. If there are no trails in your area, it means that we have not yet entered into a partnership with your local organization or federation.
App Billing
In-app purchases are tied to the platform on which they were made.
This means that purchases made on iOS are only valid for iPhone and iPad devices, while purchases made on Android are only valid for Android phones and tablets.
When you switch between platforms, you must re-subscribe with your new device. It would also be prudent to cancel your subscription with your former platform. Here is how, depending on the platform:
- For Android devices, you can follow this guide from Google.
- For iOS devices, you can follow this guide from Apple.
Please follow these steps
- Open the app.
- Tap the hamburger menu icon in the top left corner.
- Tap [Restore Purchase].
In-app purchases are tied to the platform on which they were made.
This means that purchases made on iOS are only valid for iPhone and iPad devices, while purchases made on Android are only valid for Android phones and tablets.
To activate the PRO version on your other devices of the same platform, and as long as you use the same Google or Apple account on all your devices, follow these steps:
- Open the app.
- Tap the hamburger menu icon in the top left corner.
- Tap [Restore Purchase].
For Android devices, you can follow this guide from Google.
For iOS devices, you can follow this guide from Apple.
General App Usage
There is a help section in the app, which you can access by following these steps:
- Tap the hamburger menu icon in the top left corner.
- Tap [Help].
Double-tap the button with the arrow in the lower right corner or until it turns into a compass. Tap once more or anywhere on the map to return to default mode.
By default, services and points of interest are disabled when the app is first opened to speed up the process. You can selectively activate them via the Search menu, to display them on the map.
iOS devices :
- Open [Settings], scroll down and tap [Privacy].
- At the top, tap [Location Services].
- Make sure [Location Services] at the top is enabled.
- Scroll down until you find your organization’s app and tap on it.
- Make sure one of the last three choices is enabled, anything but [Never].
Android devices :
- Open [Settings], scroll down and tap [Location].
- Make sure the switch at the top is on.
- Tap [App permissions].
- Scroll down until you find your organization’s app and tap on it.
- Make sure one of the first three choices is enabled, anything but [Don’t allow].
The accuracy of your GPS location depends on a multitude of factors, including the quality of the GPS signal in a specific area and the strength of the GPS chip included in your mobile device.
For optimal performance, the app should be used outdoors with a direct line of sight to the sky. It will not work well inside a building and will be limited in a car. This is true for any GPS receiver, not just for mobile devices.
In addition, make sure [Precise Location] is enabled on your device. Here is how:
iOS devices:
- Open [Settings], scroll down and tap [Privacy].
- At the top, tap [Location Services].
- Make sure [Location Services] at the top is enabled.
- Scroll down until you find your organization’s app and tap on it.
- Make sure one of the last three choices is enabled, anything but [Never].
- Make sure [Precise Location] is enabled.
Android devices :
- Open [Settings], scroll down and tap [Location].
- Make sure the switch at the top is on.
- Tap [App permissions].
- Scroll down until you find your organization’s app and tap on it.
- Make sure one of the first three choices is enabled, anything but [Don’t allow].
- Make sure [Use precise location] is enabled.
By default, the app uses the language and regional settings of your device to determine the unit of measurement for distances. You can manually switch between units by following these steps:
- Tap the hamburger menu icon in the top left corner.
- Tap [Settings].
- Choose your measurement unit between metric and imperial.
We make every effort to reduce the impact of updates on your enjoyment of the mobile app.
However, these updates play a crucial role in keeping you safe. They assure you that the trail network is representative of reality and that trail status are up to date.
Please note that your profile in the app is different from your Google Play/App Store account that you used to purchase the Pro version of the app or any other account you may have with your federation. If you just purchased the Pro version, you don’t have a profile yet and just need to create one. If you are unsure whether you already have a profile or not, try creating a profile with your email address. The app will tell you if a profile already exists with that email address. If you have already created a profile and have forgotten your password, please use the forgot password option. The app will send you an email. Check your inbox and check your junk mail. If you are not receiving any emails and are using your work email address, please be aware that some companies block emails like the one the app sent to you.
You need a good network connection (cellular or Wi-Fi) to download the app and update it regularly. For those using the Ontario snowmobile app, once you download the app and purchase the Pro version, be sure to zoom in on the different areas you will be riding and download the district maps when the app will prompt you. This will allow you to use the app offline.
Most features will be available offline. However, please note that some features require a network connection: satellite view, plan a route and share my location.