Find answers to your most frequently asked questions!​

Trail or Organization Related

The points of interest displayed on the map are managed at the club/district level. As such, you can contact your local club/district via the email address available on their website to suggest improvements or to correct incomplete information.

We work with organizations on an individual basis to provide you with up-to-date maps with all the information you need to enjoy the trails. If there are no trails in your area, it means that we have not yet entered into a partnership with your local organization or federation.

App Billing

In-app purchases are tied to the platform on which they were made.

This means that purchases made on iOS are only valid for iPhone and iPad devices, while purchases made on Android are only valid for Android phones and tablets.

When you switch between platforms, you must re-subscribe with your new device. It would also be prudent to cancel your subscription with your former platform. Here is how, depending on the platform:

Please follow these steps

  1. Open the app.
  2. Tap the hamburger menu icon in the top left corner.
  3. Tap [Restore Purchase].

In-app purchases are tied to the platform on which they were made.

This means that purchases made on iOS are only valid for iPhone and iPad devices, while purchases made on Android are only valid for Android phones and tablets.

To activate the PRO version on your other devices of the same platform, follow these steps:

  1. Open the app.
  2. Tap the hamburger menu icon in the top left corner.
  3. Tap [Restore Purchase].

For Android devices, you can follow this guide from Google.

For iOS devices, you can follow this guide from Apple.

General App Usage​

There is a help section in the app, which you can access by following these steps:

  1. Tap the hamburger menu icon in the top left corner.
  2. Tap [Help].

Double-tap the button with the arrow in the lower right corner or until it turns into a compass. Tap once more or anywhere on the map to return to default mode.

By default, services and points of interest are disabled when the app is first opened to speed up the process. You can selectively activate them via the Search menu, to display them on the map.

iOS devices :

  1. Open [Settings], swipe down and tap [Privacy].
  2. At the top, tap [Location Services].
  3. Make sure [Location Services] at the top is enabled.
  4. Swipe down until you find your organization’s app and tap on it.
  5. Make sure one of the last three choices is enabled, anything but [Never].

Android devices : 

  1. Open [Settings], swipe down and tap [Location].
  2. Make sure [Use location) at the top is enabled.
  3. Tap [App location permissions].
  4. Swipe down until you find your organization’s app and tap on it.
  5. Make sure one of the first three choices is enabled, anything but [Don’t allow].

The accuracy of your GPS location depends on a multitude of factors, including the quality of the GPS signal in a specific area and the strength of the GPS chip included in your mobile device.

For optimal performance, the app should be used outdoors with a direct line of sight to the sky. It will not work well inside a building and will be limited in a car. This is true for any GPS receiver, not just for mobile devices.

In addition, make sure [Precise Location] is enabled on your device. Here is how:

iOS devices:

  1. Open [Settings], swipe down and tap [Privacy].
  2. At the top, tap [Location Services].
  3. Make sure [Location Services] at the top is enabled.
  4. Swipe down until you find your organization’s app and tap on it.
  5. Make sure one of the last three choices is enabled, anything but [Never].
  6. Make sure [Precise Location] is enabled.

Android devices :

  1. Open [Settings], swipe down and tap [Location].
  2. Make sure [Use location) at the top is enabled.
  3. Tap [App location permissions].
  4. Swipe down until you find your organization’s app and tap on it.
  5. Make sure one of the first three choices is enabled, anything but [Don’t allow].
  6. Make sure [Use precise location] is enabled.

By default, the app uses the language and regional settings of your device to determine the unit of measurement for distances. You can manually switch between units by following these steps:

  1. Tap the hamburger menu icon in the top left corner.
  2. Tap [Settings].
  3. Choose your measurement unit between metric and imperial.

We make every effort to reduce the impact of updates on your enjoyment of the mobile app.

However, these updates play a crucial role in keeping you safe. They assure you that the trail network is representative of reality and that trail status are up to date.

Any other questions?

Scroll to Top